Our main office is in New York City.

They are in the process of preparation.

If you notice a mistake with your order after receiving an order confirmation email, please email us to service@gnoce.my or leave us a clear and detailed message by facebook with your name, phone number, and order number if available.

You will receive a confirmed letter including your order information by system automatically once you pay for your order completely.

In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.

You will not be charged any consumption tax by Gnoce. However, you may need to pay the customs duties by yourself if there is any.

In our menu, you will see a currency widget where you can change the currency to one of the following: USD, AUD, GBP, CAD, EUR, MXN, NZD, PHP, SGD.

Paypal, all major credit cards, Afterpay, Clearpay, Klarna, Applepay and Googlepay are accepted.

We take security very seriously and do not process any of your payment information ourselves. All payment methods Gnoce offers are widely used around the world. They are all used by so many people, then they are safe and secure without doubt. Once you enter your personal and credit card information, your online purchase will be processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transaction.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you, e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

Most of the charms and bracelets are made of 925 sterling silver. Some of the charms are made of murano glass or crystal.

1. Turn to Gnoce.com.au and choose Charm catagray, then open the page personalized photo charm according to the theme.
2. Choose your preferred charm.
3. Upload your desired photo.
4. Add the item to your shopping cart.

If this situation happens, it may caused by the slow speed of your using browser. You can change other browser to try again. Or you can also place your order first and send your picture and your order number to us:service@gnoce.my. Then we will deal with your personalized photo charm.

For your convenience, we are pleased to offer worldwide shipping of our products. Enjoy free standard shipping on any order over A$109. For additional details, please refer to the Shipping & Delivery section.

Delivery Time= Processing Time + Shipping Time
All Gnoce items are made-to-order. Processing time differs from product to product. Popular styles order is confirmed before 11PM PST, we'll SHIP THE SAME DAY, most styles can be shipped out within 24 HOURS, while engraved or personalized orders may take 1-3 working days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.

You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.

Don't worry about it. We promise an easy 60-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

We offer an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date. If you would like to know more, please view our 60-day return policy.